Thank you for your kind words regarding the care received by Mum. I have also had the pleasure of meeting with her husband who visits most days. I can confirm that your mum spends most of her time in the communal lounge and engages in therapeutic activities. The home is secure with a key-coded entrance and exit and is a secure environment for our residents. Your mum is in a shared room which was provided at the request of her husband as she is a very sociable person and enjoys the company of others. However, I feel your rating for the management of the home is unfounded. Records indicate that you visited the home on 2nd April and 18th June both of which are a Sunday. At no time have you met with or attempted to speak with the home manager in order to make an informed rating.