Please be assured we take all feedback very seriously. I am aware of several complaints that you have made to the home and external bodies during your mother’s stay at Abbey Park, in relation to both care and management concerns, all of which have been thoroughly investigated at home level and via CCG, CQC and Safeguarding. I am also aware you been kept informed of findings and outcomes following any investigation. It is important to note that the home has never been requested to take any action in relation to your mother’s care, however, the Home Manager adopts a positive approach to all concerns raised to consider ways to continually improve the service.  <br>The Home Manager is very experienced and alongside her team, work well together to ensure the home is safe, monitored and that residents are supported appropriately. I am sorry you do not feel this has been your experience but to offer you reassurance, the Home Manager is currently working in partnership with local CCG to achieve a positive outcome for all parties involved.