•&nbsp;&nbsp;&nbsp;&nbsp;Thank you for taking the time to bring your experience to our attention, and recognising the wonderful hard-working carer team we have at St. Michael’s.<br>•&nbsp;&nbsp;&nbsp;&nbsp;We always advise the registered Next of Kin shortly after a resident passes, as they are best placed to share this delicate information with additional family members and friends. We are sorry to hear this sad news was not subsequently shared with yourself for some time.<br>•&nbsp;&nbsp;&nbsp;&nbsp;As you know we have a zero-tolerance policy to bullying and abusive behaviour and this is why we requested your behaviour to our wonderful care team was changed.<br>•&nbsp;&nbsp;&nbsp;&nbsp;We always strive to provide an outstanding quality of personalised care and take seriously any alleged duty of care failings. The duty of care failings you raised with our regulator CQC and Kent County Council were reviewed independency by these professional bodies, who both concluded that your complaint was not upheld. <br>•&nbsp;&nbsp;&nbsp;&nbsp;In line with our open culture, we would be happy to share the independent findings of these professional bodies, should your legal team contact us.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Please accept our deepest sympathy for your loss.