We are very sorry that on this occasion we have not exceeded our normally very high standards. Having been rated Outstanding in our recent CQC inspection and using the many reviews on carehome.co.uk you can see our attention to detail is usually second to none. Your Mum would not have been in wet clothing very long and as soon as this was realised we changed your Mum into fresh clean clothes. However you should not have received the wet clothing to take home as this should have been laundered by ourselves and posted or delivered back to you. For this we apologise and would really hope that you would consider using St Johns House in the future where you would be very welcome.