We are tremendously disappointed to hear of your mother’s experience at Cairdean House. At Care UK, we take reported incidents such as these extremely seriously and cooperate with regulators to ensure they are investigated thoroughly. Whilst this complaint was promptly raised to the appropriate departments, the Care Inspectorate and local protective services by the Home Manager, we understand due to limited information provided, the investigation was taken no further. If you would like us to investigate your concerns further, we would encourage you to provide further details using the form on the following web page. <br><br>https://www.careuk.com/company/contact/feedback