I am sorry to hear about your experience.  We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back almost 2 years.  With regards to fees, these are in line with local and national compatible's and we are more than happy to discuss any aspects that you feel you are unhappy with. <br>Again, please do pop into the office for a chat, my door is always open, we strive for transparency and welcome all feedback, this is how we improve.