Thank you for your feedback, we have made changes at the front reception area by relocating the Shift Leader in charge downstairs and is now situated on the ground floor. The admin assistants are now working at the weekends, giving more cover for visitors and phone calls out of hours, at all other times the shift leader or Nurse on duty will answer the door.<br>The heating is only on during the colder weather and during the summer months we have air conditioning in all communal areas although some of the residents request for this to be switched off as they feel the cold.<br>There is a wide variety of activities across seven days a week to ensure inclusion for all our residents and they can choose what they would like to take part in according to the program, for those who do not wish to take part there are one to one sessions available.<br>A new catering company is now in place and we regularly hold food committee meetings with the residents and chef manager to obtain their feedback.