Thank you for taking the time to review Highlands.<br>St Philips Care strives to achieve and maintain an excellent level of care and support for all of our residents and I apologise that this has not been yours and your relative experience of Highlands.<br>I would ask that you please contact the home manager to discuss the issues you have raised within your review as the safety and security of our residents are paramount and all feedback is welcomed to ensure we are able to continuously improve our service.