Thank you for your feedback. All feedback is very important to us. I wish to assure you that Ash Grange has processes in place that highlights staffing ratio to residents needs to ensure the home has adequate colleagues to care and support all residents. This is reviewed by the Home Manager and Area Director. Please can I encourage you to discuss this further with the home manager should you feel it is appropriate to do so. Thank you for your positive comments and I am pleased that your overall experience was good.