Thank you for your kind words about the care team. They felt privileged to care for your mother. <br>Residents at Greenhill Manor Care Home are supported to access appropriate services that provide individualised specialist wheelchairs. For those residents who don’t require specialist equipment, the home has an appropriate level of equipment required to meet the needs of all residents (in this instance wheelchairs).  <br>Team levels are kept under daily review and determined by consideration of a number of factors. <br>These include the number, and individually assessed needs of residents accommodated, the knowledge and skill mix of individual team members and the layout of the building. <br>This approach results in a flexible approach to the number of team on duty at any given time. <br>Short-term sickness is covered, when possible, with the bank team. Unfortunately, it is not always possible to cover all shifts at short notice.<br>We welcome all feedback.