Thank you for taking the time to leave a review and very pleased to see 5* for many of the criteria's. We are very proud of our team and the care they deliver and delighted they made your stay with us pleasant. However we are very disappointed and sorry to read that the food was not to your satisfaction. We are working very hard alongside our residents, to deliver a menu that meets everyone's likes and dislikes and expanding the alternative menu we offer. We have revised the equipment currently used and have upgraded this to remove any issues with the food temperature. We value all feedback to support the team to evaluate and improve the service delivered.