We are delighted to hear that your mother is enjoying her room with her beloved pet. At Ventress Hall, we work hard to ensure residents feel settled, with all the creature comforts of home, to make their transition into the home as smooth as possible. It’s also lovely to hear that our dedicated team have worked so closely with your mother to add decoration to her beautiful courtyard patio. Whilst we aren’t able to influence the mobile reception residents or visitors may experience on their own phones, residents are always welcome, and encouraged, to use the home’s phone to contact loved ones should this issue arise.