We are so glad to hear that your and your mother’s experience of Ventress Hall is a positive one. The team work hard to provide the highest standards of care, and we recognise the importance of involving loved ones in these care plans through consistent communication. We are also pleased to hear that you are both enjoying the refurbished areas of the home – we endeavour to keep our facilities fresh and modern for everyone to enjoy. At Ventress Hall, our teams are well-staffed, ensuring each resident can be fully supported with tasks at all hours of the day.