Thank you for taking the time to write a review. Mum is a pleasure to support, and she does amazingly well keeping as independent as she does. We have worked hard in trying to ensure continuity when using agency staff so they get to know our residents, the same as regular staff do. We have now a number of new staff that have joined us, who are now settling in with the team and learning about Mum too. We are all looking forward to next January when Mum will be 100.