We take all feedback seriously and your comments have been thoroughly investigated by our management team, although we do not have a record of any formal complaints made by yourself from the four occasions that you visited the home, we did identify that you made a comment in our comments book stating that the staff are very caring and that the manager is very helpful as is the nurse. We believe this contradicts your comment above. Despite this, we did look into your comments stated. We are well known for providing excellent 1:1 care and we always strive to provide an outstanding quality of care which is recognised by our other reviews.