Thank you very much for your review, the staff will be very pleased to see you are happy with them! With regard to communication, we have taken this on board and our manager will be in contact shortly to discuss this with you. In the meantime please do check out our social media page as you will see a bit more of daily life at Northfield House and Mum who is often seen in the posts enjoying herself! Now we are moving forward from COVID we are currently in the process of arranging a resident meeting to see if they would like to have a trip out and where they may like to go. However, if you also feel you would like to arrange to take your mum out at any time, we would of course be more than happy to help support you to do this.