We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome to attend our regular Relative Meetings; these are held so that families can receive regular communication and be kept informed about their loved one’s care plan. The team are currently working on a robust maintenance programme to improve areas of the home. Our housekeeping team take great care when handling residents’ clothes, however, with the number of items being cleaned each day, we highly recommend that items of clothing are labelled before being brought into the home. We will be in touch with you directly to talk through the concerns you have raised and how the team are working to overcome these.