Thank you for taking the time to leave a review. Firstly, please accept our sincerest condolences for your loss. We are extremely sorry to hear that your experience at Dora Rose has not been our normal 5* service. Our understanding is, your concerns were shared with the Manager so apologies that you feel, despite this, the matter remains unresolved. We have investigated the issues regarding correspondence being sent following your dad's passing and this was an in-house administrative error. We have reviewed our processes and can confidently reassure you that this will not happen again. Thank you for bringing it to our attention. Should you wish to discuss these matters further, please email info@macccare.com.