Dear Lorraine, many thanks for taking the time to write a review of your Mother’s care at Birkdale Park. I also welcome the 5 Star reviews you have provided for care, food, dignity, cleanliness etc. I agree aspects of the nursing home appear dated. This is not surprising as a converted Victorian dwelling. It is also equipped with the latest facilities and rooms with views onto our landscaped gardens. I fully sympathise that you were upset that we asked you to find another home for your mum but we were unable to effectively manage her behaviours. I must thank you for recognising that I provide a weekly video update to all relatives. Birkdale Park is one of the few care homes in UK that provide this service. Other families comment and value our effective communication so I must apologise if this was not your experience. I do hope your Mum is now settled in her new home. She was a lovely lady and quite a character. It would be lovely to see you if you are passing. Thank you, Jonathan