Thank you for sharing your feedback. We’re sorry that your experience did not match your expectations. Because of privacy regulations, I can’t comment publicly about an individual’s wellbeing, however, it is our top priority to make sure residents are comfortable and well cared for. All residents should be offered a choice of how many pillows they would like and I am sorry if this wasn’t offered quickly enough to your relative. I understand that as soon as you asked the preferred number of pillows was provided without delay, as were the other items.  <br>Regarding the bedroom, we have a rolling maintenance programme in the home. Your relative’s room was scheduled for redecoration this summer and has since been completed as planned.  Radiators in bedrooms can be individually controlled, however, we do provide fans to any resident who would like one if they still find the room too warm.  <br>We are grateful for all feedback and will ensure this reflected upon within the team.