Hi, thank you for sharing your feedback. Carolyne House has a range of rooms to select from, some of which have larger facilities and features than others, which come at a premium price. Upon viewing these options, the two rooms and the price difference were explained before your loved one moved in. Wellbeing is at the heart of everything we do, and we do everything we can to support your wife whilst living at Carolyne House. We thank you for your cooperation during this discussion period and we hope to come to a resolution soon.