Thank you for taking your time to write a review, I am deeply sorry you feel this way.  It is of course disappointing to receive a score such as this especially as no concerns had been raised previously. We apologise that the home manager himself was unable to attend the funeral, he was on annual leave. The home did send a card and have passed on our condolences to the immediate family. We would like to take this opportunity to pass on our condolences to you for the loss of your auntie.