Thank you, Sharon, for taking the time to leave feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. Our home manager has an open-door policy and had you brought this to our attention, it would have enabled the home to undertake a full investigation at the time. Here at Howdon, we take all comments seriously and see them as an opportunity to improve the services we provide. Please reach out if you wish to discuss this further. Thank you again.