Thank you for your thoughtful review of Vera James House. We're heartened to know you find your room comfortable and most of our staff kind and considerate. We genuinely value your feedback and take any concerns to heart, especially regarding consistency in patience and understanding. Every resident deserves the utmost dignity and respect, and we're committed to ensuring this standard is met consistently.<br>We appreciate your feedback on the range of activities and the food. We always aim to provide an enriching environment and tasty meals. We are keen to hear any suggestions for improvement, especially regarding the areas where you've given a rating of 3/5. Your insights are invaluable in helping us offer the best experience to all our residents. We're here to listen and act on your feedback to make your stay even better.