Thank you for your review. We take your concerns very seriously, as it is our utmost priority to ensure the well-being and satisfaction of the people who live or stay at The Willows and their families.<br>We genuinely regret any inconveniences or discomfort your family may have experienced during your mother's time with us. Please know that we are committed to providing the best possible care and continuously strive to improve our services.<br>To address your concerns, we have written to you requesting a meeting with our Regional Director who is well-equipped to discuss, investigate, and improve on any issues you may have encountered during your mother's stay. <br>Our objective is to create a positive and supportive environment for people and their families, and your feedback is invaluable in achieving this. We assure you that any grievances you bring to our attention will be treated with the utmost confidentiality and sensitivity.