I am so sorry to hear that you were dissatisfied with the service we provided to your father during his stay with us. During the initial time following his admission, we were more than able to meet his needs and he was happy and settled. As time progressed, we did our very best to support his escalating behaviours but it became very clear after an incident that this was not going to be possible in the longer term. We communicated our concerns and actions to your mother who was a frequent visitor and aware of the issues we were dealing with, including his refusal to accept personal care/continence management. We also involved the Community Mental Health team and his own GP at all stages and they advised us on medication and support.  Our staffing levels are determined according to the assessed needs of those living in the home and never fall below this. Your father received one to one care for a considerable period of time until a suitable specialist home could be found.