Thank you for taking the time to provide us with your feedback. I am sorry to learn that you experienced issues with the service we provide at Oaklands Care Home. At HC–One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the Home at your convenience to arrange a suitable date and time, we could also be contacted at HC-One, Southgate House, Archer Street, Darlington, DL3 6AH.  Thank you again for your feedback.