Thank you for taking the time to submit this response. We are pleased to receive the positive and not-so-positive comments as this will enable us to improve the service. We, at Redbond, aim to provide good care and support our resident’s well-being and with this in mind, we will use the information you have submitted to help grow services. Please do not hesitate to approach a member of the team when you visit us at Redbond Lodge Care Home to discuss any issues you may have.