Thank you for taking the time to leave a review; we really value your feedback. We are pleased to hear your sister is happy at Allanbank, but we're sorry to hear about your concerns. We would like to reassure you the team will always listen to any concerns you have. Please contact the team, and they would be happy to talk things through and work with you and your sister to put things right. You can call 01387 249935, email: allanbank@sanctuary.co.uk or pop in to see us if you can. Best wishes.