Dear Caroline, many thanks for your review. Our staff work hard to give our residents the best possible care but the home is not always kept abreast of the financial side of any changes to care packages which are dealt with by the local authority. We also try to ensure that our home environment is clean, tidy and well-presented at all times – every room is decorated before a new resident moves in and our communal areas are scheduled to be freshened up early next year. Good communication with our head office, our residents, staff, families and professional contacts is so important and we are continually working to ensure that it is the best it can be.