The health, safety and wellbeing of our residents and colleagues is our top priority. Visits by loved ones are welcome, supported and encouraged as we understand how it can boost wellbeing. We also have a duty of care for all of our residents and colleagues and have a robust anti-social behaviour policy in place to ensure this. <br>If a person visiting a care home breaches the anti-social behaviour policy, alternative measures are put in place. In this specific and isolated incident, due to the family member breaking this policy, safeguarding procedures were implemented. We conducted a thorough investigation and found that the measures, including prohibiting access to the home by this particular family member, are appropriate and fair. Separate concerns were raised by the family member with our regulator, the Care Quality Commission, who carried out inquiries and closed the matter.