We sincerely apologise about your concerns raised. I have reviewed the communication that we had through emails before your father’s admission to our care dated 9/08/22. I had sent photos of the room pre-admission, and you and your family agreed to proceed with the admission. It was so unfortunate that after few days of his admission our lift broke down, and it did take a while to get fixed due to the inability to obtain parts. We had put an hourly check in place for your father for his safety and wellbeing. At that time, we continued to communicate with emails and phone calls to give you an update and address your concerns. For residents that are not able to attend small group activities, we provided a 1:1 activity and in review with our communications, our activity coordinator shared with you some photos where your father was participating in a 1:1 activity. Regarding your father’s falls, he slid from his recliner chair which I did discuss with you at the time and suggested that the recliner chair was not suitable for his needs. We provided an alternative comfortable chair that was more suitable for him which did prevent further slides or falls. Unfortunately, there was a general decline in his conditions related to his medical problems. A GP had been sought to review and advised hospital admissions for further treatment. There was no evidence that suggested his death was related to any falls. Once again thank you for letting us know about your concerns, as they do help us to make improvements in our homes. I hope from my response that you feel I have appropriately responded to your concerns and acted as necessary.