Thank you for taking the time to bring your experience to our attention as we take all feedback very seriously. I am deeply sorry your experience was so negative especially as your relative lived in the home for such a long period of time. The team at the home will be disappointed to read your comments as I know they had a good relationship with your relative during the years he lived in the home. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for in a particular setting, despite all efforts. This was the situation with your relative and I know the team and the relevant authorities worked closely to support you during this difficult time. Once again, we are very sorry that you feel the experience did not meet your expectations and we wish your relative and you well.