Dear Janet, thanks for your kind review. We are so pleased that you feel our home is warm and friendly and that communication between you and the home is good. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We are glad that the relative gateway portal has provided you with updates regarding how daily care support is being given. I will pass on your comments to the team, who will be happy to receive them.