Kirby House and I are sorry you feel this way and you have had a negative experience. <br>Kirby House or the company do not have a record of concerns or complaints made prior to you moving your father. The company operates a complaints policy and procedure which is displayed in the home, and would have liked the opportunity to have addressed any concerns or complaints at the time of your dissatisfaction. <br>It was advised that you moved your father to a care home that was previously your first choice, but the care home at the time of your father's move to Kirby House had no vacancies and totally respect your decision. <br>Kirby House strives to provide good quality care and improve our residents' experience wherever possible.<br>Kirby House and I again apologise that you feel the experience did not meet your expectations.<br>Kirby House and I sincerely wish you and your father all the best and hope that he is settled in his new home of choice.