Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rotas to ensure we are continually meeting the needs of our residents as their health needs change. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.