I am very sorry that your mum sustained a fall during her short stay with us at Brookview and for the distress this has caused to her and also to you as her family. While we take great care to put systems in place to minimise the risk of such an incident, sadly, despite our best efforts, we are unable to totally eliminate the risk that occasionally an individual in our care may fall and sustain such an injury. We take seriously any concerns raised and will thoroughly investigate what has happened in this case ensuring that any possible improvements are identified and put into place