We really appreciate your kind words and it is so rewarding for the team to know that we are making a difference and dad really does feel at home. We have recently had a WIFI upgrade so hopefully, connectivity should improve. We focus on promoting personalised care, placing dignity, independence and choice at the heart of all we do and that is also reflected in our personalised fee range. Thank you for sharing feedback around nail care and this will be updated in to personal care plan. Listening and acting will assist us to continue to make improvements that really matter.