Hello Gail. Thank you very much for your feedback. We appreciate your high score for staff and would like to reassure you that every team member at Goldielea completes mandatory dementia training as part of their induction process. In addition, we are lucky to have some very experienced dementia specialists in the care home and they are sharing their knowledge and expertise with the less experienced members of the team to ensure that no matter what resident they are engaging with they are confident and able to deliver quality person-centred care. We are pleased to have progressed our recruitment well and not to have to use agency staff as often as previously which helps all staff to get to know all residents. Although the units remain separated the door is open to allow the team to move where and when they are required and to utilise the resources and experience on every shift. Thanks again for your useful feedback and apologies if changes hadn't been communicated effectively.