Thank you for taking the time to leave a review for our home. It is great to hear that your mother was happy throughout her stay at Baycroft Grays Farm Road, and that you feel that she was well looked after by the caring and compassionate team. I am glad that your mother benefitted socially by building meaningful friendships with other residents, making her stay comfortable and relaxing. I appreciate your comments regarding the phone in your mother's bedroom and I will ensure that this feedback is shared with the management team. I will also ensure that your kind comments are shared with the team.