Dear Chris, we are pleased to hear that you feel your mother is thriving at Chandler Court. Our dedicated care team are committed to keeping families involved in their loved one’s care, and our lifestyle team work hard to ensure there’s always a range of meaningful activities on offer. Occasionally, where external trips are planned, these may need to be cancelled/postponed for reasons outside of our influence. We are aware that on this occasion, the resident who requested this trip was not well enough to endure the long journey. Instead, we offered residents a trip to the local farm to accommodate everybody who wanted to attend. We now have a system in place whereby team members cover front door access for visitors which we hope will resolve the difficulty in accessing the home out of hours. During evening mealtimes, when our team are assisting residents in eating, it is not always achievable to answer the door immediately, therefore there may be a short wait.