Thank you so much for taking the time to share your feedback on the care Highcliffe care centre have afforded to your wife, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. We share your values regarding communication and we hope to work in the right direction creating even stronger bonds/ open communication with families and loved ones. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team