It is clear from your comments that our exacting standards haven't been met on this occasion. Having spoken with the home manager I have established that the nurse in charge should have been responsible for informing you about the hospital admission of your father. Due to an emergency within the home, this didn't happen, a follow-up call should have taken place by the next senior staff member on duty. We have put in place new policies to ensure this doesn't happen again. Please accept my heartfelt apology for the upset this has caused. If you would like to discuss this further with me then please contact the home directly.