Thank you very much for this particularly insightful review of our management and staff at Langdale Heights and some small details highlighting what makes them truly special and how they go the extra mile to provide person-centred care and support the family's needs and concerns. We apologize for any difficulty finding the building but are glad to hear that our security measures were adequate. We are pleased to know that our staff members were helpful and friendly during your visit, contributing to a positive atmosphere. We take pride in maintaining a clean and well-maintained environment for our residents. We're delighted that your cousin enjoyed her lunch, and it's lovely to hear that she is well cared for and in better health since you last saw her. We strive to provide excellent care and appreciate your positive feedback. Again, thank you for your kind words, and we're looking forward to your lovely visits.