Hi Celia. <br><br>We’re very sorry to hear about your experience of Scotia Heights. This doesn’t reflect the experience that we want our residents and their loved ones to have. We’d welcome a conversation with you to discuss the issues raised. Please contact enquiries@exemplarhc.com and our Regional Director will get in touch.  <br>Please be assured that all reviews are verified by carehome.co.uk directly – we’re not involved in any way in that process. <br>We hope to hear from you soon so we can resolve your concerns together.