Thank you for your feedback after your stay at Woodland Grove in 2022.
Every resident under our care has a tailored personalised care plan according to their needs. We are really sorry that your experience at Woodland Grove didn’t meet your expectations, we have tried to reach you on several occasions to discuss your feedback in detail and try to restore your trust in our service, however we were not able to do so.
We have fully investigated and are happy to meet and discuss the noted points and we hope to be able to welcome you back to our home in future. Please get in touch with our home manager directly at manager.wg@oaklandcare.com.