Thank you for your lovely review, I’m pleased to hear you enjoyed the afternoon tea with your grandmother and that you had a lovely welcome from the team at the home. In regards to the location, we do have some areas in the home with key codes in place for the safety of residents  – of course, our concierge as well as the rest of the team are always happy to help visitors around the building, but when you visit again we are also more than happy to provide you with the code should you wish to navigate yourself. Many thanks again for your kind comments, and we look forward to welcoming you again.