Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry you feel the level of care provided during your Mother’s stay was not to the expected standard.  Please be assured we have taken on board your concerns so that we can review those areas highlighted. Thank you for your kind comments about our staff who work hard to provide kind, quality care.