Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do not hesitate to speak with the management team when next you visit; they will be able to support you with any concerns you may have. You are also welcome to telephone the home and speak with management who can then act on your specific feedback.