Dear Nicol, <br>Thank you for providing us with feedback about our service. <br>Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home. <br>As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home. <br>The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service. <br>Should you wish to discuss this any further, please feel free to contact our Registered Manager. <br>Kind Regards